Privacy Policy

Webdad is operated by Webdad Ltd, a company registered in England & Wales, company number 17487178.

I am responsible for the personal information I collect through this website and in connection with the services I provide.

If you have any questions about how I handle your information, you can contact me through my website or by emailing hello@webdad.co.uk.

When you fill in the contact form, I collect the details you choose to share, such as your name, email address, phone number, business name and project notes.

I may also keep files, images, documents or other information you upload or provide to me so I can use them when building, maintaining or supporting your website.

If you have a client portal, messages, files, project information, support requests and other information you add to the portal may be stored so we can work together on your project.

I may also collect technical information such as your IP address, browser type, device information and information about how you use my website where this is necessary for security, analytics or the operation of my services.

Invoices and maintenance payments are made by bank transfer using the details shown on your invoice and in your client portal.

I keep a record of the invoices and payments associated with your account so I can manage your billing, provide support and keep my accounts accurate.

Where payments are made in parts, such as a deposit followed by a final payment, I record each amount received against the original invoice so you can always see what has been paid and what is left.

I may keep limited payment reference information where necessary for administration, accounting, security or dispute handling.

I use cookies and similar technologies where they are necessary for the operation and security of my website or where you have given permission for optional analytics cookies.

I use Google Analytics to understand how visitors use my website, which pages are useful and how people find my site. This helps me improve the website over time.

Where analytics cookies are enabled, Google may process information about your use of the website. I have configured analytics to reduce the amount of information collected, including IP address masking where supported.

You will see a cookie banner when optional analytics cookies require your consent. You can accept or decline analytics cookies, and your choice is remembered on your device.

If you decline optional analytics cookies, I will not load the analytics scripts that require that consent.

You can also manage or remove cookies through your browser settings. Removing cookies may affect some website functionality or reset your saved cookie preferences.

I use your information to respond to enquiries, communicate with you, build and maintain your website, provide support, manage your client portal and deliver the services you have requested.

I may also use information to manage payments, invoices, subscriptions, security, technical issues, backups, fraud prevention and other normal business administration.

I may use your information where necessary to comply with legal or regulatory obligations, protect my systems and services, or establish, exercise or defend legal claims.

I do not sell your personal information.

I do not share your personal information with third parties for their own marketing purposes.

Depending on the circumstances, I process personal information because it is necessary to respond to an enquiry, provide a service you have requested, manage an agreement with you, comply with a legal obligation, protect my legitimate business interests, or because you have given consent where consent is required.

Where I rely on consent, you can withdraw that consent at any time. Withdrawing consent does not affect processing that took place before you withdrew it.

I only collect and use information that is reasonably necessary for the purposes described in this Privacy Policy or for other purposes that are explained to you at the time the information is collected.

I take reasonable technical and organisational steps to protect personal information against unauthorised access, loss, misuse, alteration or disclosure.

I use appropriate security measures for the systems and services involved in providing Webdad services, including access controls and security measures provided by third-party platforms I use.

No online service can be guaranteed to be completely secure. If a security incident occurs that affects your personal information, I will take appropriate steps in accordance with my legal obligations.

I use trusted third-party services where necessary to operate Webdad and provide services to clients. These may include hosting providers, website platforms, payment providers, email services, analytics providers, security services, cloud storage providers and other technical services.

These providers may process personal information on my behalf or as independent organisations providing their own services.

Third-party providers have their own privacy policies, terms and security arrangements. I take reasonable steps to use reputable providers and only provide or allow access to information where it is reasonably necessary for the service being provided.

Some third-party providers may process information outside the United Kingdom. Where this happens, I will take reasonable steps to ensure that appropriate safeguards are in place where required by applicable data protection law.

Clients retain ownership of their own business information, customer information, logos, branding, images, written content and other materials they provide to me, subject to any rights belonging to third parties.

Where client information is stored or processed through a website or client portal, I use it only as reasonably necessary to provide, maintain, secure and support the agreed services, or where I am legally required to do so.

Clients are responsible for ensuring that they have the necessary rights and permissions to provide personal information or other content to me for use in connection with their website or services.

Where I process personal information on behalf of a client as part of providing their website or related services, the client may have their own responsibilities as a data controller under applicable data protection law.

I keep personal information only for as long as I reasonably need it for the purpose for which it was collected, to provide ongoing services and support, to maintain appropriate business records, or to meet legal, accounting, security or other legitimate requirements.

Project information may be kept while we are working together and for a reasonable period afterwards in case you return for updates, maintenance or support.

Some information, such as invoices, payment records and other business records, may need to be kept for longer where I have a legal or accounting obligation to do so.

When information is no longer required, I will take reasonable steps to delete it or securely dispose of it.

Depending on the circumstances, you may have the right to ask me for a copy of the personal information I hold about you, to correct inaccurate information, to ask me to delete information, to ask me to restrict how I use it, to object to certain processing, or to request that information is provided to you in a portable format.

You may also have the right to withdraw consent where I rely on consent to process your information.

These rights are subject to certain legal exceptions and may not apply in every situation.

If you want to exercise any of these rights, contact me through the website contact form or by emailing hello@webdad.co.uk.

You can change your optional cookie preferences through the cookie controls provided on my website or by managing cookies through your browser settings.

If you have a concern about how I have handled your personal information, please contact me first so I can try to resolve the issue.

You also have the right to complain to the Information Commissioner's Office (ICO), which is the UK's data protection regulator.